Getting Started

3 minute read

Using Mailchimp in your Salesforce

Once our application has been installed, connected, and set up, you will be able to see Mailchimp in Salesforce. We have a dedicated application and components that appear on your Salesforce contact and lead pages. To learn more, please check out the interactive demo below.

Next Steps

Below are the articles that we recommend reading and the best next steps.

Working with audiences
Importing Salesforce data into Mailchimp
Syncing Mailchimp data into Salesforce.

FAQs

How frequently is my data updated?

When managing data updates between Salesforce and Mailchimp, it’s important to consider the direction of the data flow. Here’s how our integration handles updates:

Salesforce to Mailchimp:

• Hourly Bulk Updates: Our data wizard can push data from Salesforce to Mailchimp in bulk, with updates occurring every hour. This ensures that your Mailchimp lists are regularly synchronized with the latest data from Salesforce.

• Instant Updates: With our field mappings feature, any changes made to Salesforce contacts or leads—created or edited—are instantly reflected in Mailchimp, keeping your audience data up-to-date in real time.

• Real-Time Invocable Actions: We also provide invocable actions that can be triggered via code or Salesforce flows, allowing for real-time updates to Mailchimp whenever specific conditions are met.

Mailchimp Data in Salesforce:

• Real-Time Insights: Our Lightning components offer real-time visibility into Mailchimp data directly within Salesforce. This includes audience membership and email tracking information, so you can monitor your campaigns without leaving Salesforce.

• Scheduled Syncs: The primary sync between Mailchimp and Salesforce runs every hour, ensuring that Mailchimp data is periodically stored and updated in Salesforce records.

Do you use webhooks?

Real-time stored data updates from Mailchimp to Salesforce typically rely on Webhooks. However, Webhooks are not the most secure method, and implementing them would require customers to set up additional configurations, which can complicate the integration and increase the likelihood of support issues. Avoiding real-time Webhooks keeps the integration straightforward and minimizes potential user complications.

Do you have access to our data?

Our product is a native Salesforce solution, seamlessly integrating into your Salesforce environment. It securely connects to Mailchimp via oAUTH, ensuring that data transfer between Salesforce and Mailchimp is handled through their secure APIs. Importantly, we do not have access to your data at any point.

Do you offer product demos?

I'm so glad you're interested in Mailchimp for Salesforce! I've put some helpful info below to get you started, and I highly recommend watching our Getting Started click-through on the Getting Started page. It covers the basic features of the app from a user perspective.

Mailchimp
Mailchimp for Salesforce is the integration between both Mailchimp and Salesforce. If you are new to Mailchimp, then it is essential that you are happy with how their application works. Amongst other things, Mailchimp's email solution will handle how you build your email templates and create and deliver your campaigns.

Beaufort 12 - Mailchimp for Salesforce
Our integration primarily moves data between Salesforce and Mailchimp. We make it easy for you to add your Salesforce records to Mailchimp's audience and keep them up to date. We also pull information back from Mailchimp, like a person's subscriber status or email tracking history, from sent campaigns. To help you understand this better, we have created an overview walkthrough that covers these key points.

Another good way to get to grips with the integration is to install our free, fully-featured 14-day trial. You can install this in your sandbox or production Salesforce environment (or both if you need to). This article shows how easy the product is to install and setup.

Pricing
Our integration is charged based on the number of active subscribers. An active subscriber is an email address in Mailchimp that is active (i.e., not unsubscribed, archived, bounced, etc.) We use that number against our tiered pricing model. So, for example, if you have between 10,001 - 15,000 active subscribers, your cost will be US$40 per month. For more detailed billing information, see this article.

Questions
Mailchimp for Salesforce is a self-service product with email-based product support only. We are happy to answer feature and support questions via email. You can also hire one of our recommended Salesforce consulting partners for implementation and phone support, if you need more hands-on help.

What versions of Salesforce do you support?

Our product works with the professional edition above. We also work with all Mailchimp plans.

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