Why are Salesforce Campaigns not being auto-created?

When the feature is enabled, Salesforce campaigns can be auto-created for sent Campaign Monitor campaigns every time the primary sync runs, which by default is every hour. When a Salesforce campaign is created, it is also linked to the Campaign Monitor campaign record that it is based on.  (Campaign user guide )

Notes:

The Campaign Monitor campaign must be sent before we create a Salesforce Campaign.

We only create five Salesforce campaigns when the sync runs, to respect platform limits. The first time you enable the feature, it may take several syncs to pull in all campaigns. However, via maintenance, you can tune this setting to your needs or to avoid issues with other automation. 

We create the oldest Salesforce campaigns first and then work our way forward with each additional sync. Most customers will not send over a hundred campaigns daily, so they will not notice the limit.

Troubleshooting:

If Salesforce campaigns are not being created, there are a few things to check:

1. Is the auto-create Salesforce Campaign option enabled?
2. Does the Salesforce sync user have our full permission set?
3. Does the Salesforce sync user have the standard Salesforce marketing user checkbox checked?
4. Has the Campaign Monitor campaign been sent?
5. Is the primary sync frequently running, recently, and successfully?
6. Are there any errors reported in maintenance logs?
7. Is there a filter date set in Campaign Settings?

You can also test the autocreate process with our manual campaign creation tool.